Privacy Policy
1. General Provisions
We place great importance on protecting and respecting your privacy. The purpose of this policy is to inform you about our practices regarding the collection, use, and disclosure of your information through our platform. Please read this document carefully to understand our practices regarding the processing of your personal data.
2. Information Provided
By using our website, when you fill out the forms and request a new application, you must provide us with information, some of which may identify you (“personal data”).
2.1. Data Collected
If you connect to our services through social network functionalities, we access your data in accordance with the general terms of use of the relevant social network.
On each of your visits, in accordance with applicable law and, where applicable, with your consent, we collect information about the devices you use to access our services, or the networks you use to access our services, such as your IP addresses, connection data, the types and versions of browsers used, the types and versions of your browser plugins, operating systems and platforms, as well as information about your browsing experience on our platforms.
2.2. Data Retention Period
Your personal data is retained until the expiry of the following periods:
- 5 years after your last use of our website, unless you have closed your account.
The following categories of personal data may be stored for different periods:
- Financial data (e.g., payments, refunds, etc.) is retained for the period required by applicable tax and accounting laws.
If your account has been suspended or blocked, we retain your data for a period of 2 to 10 years from the subscription date.
Once you have submitted the form and clicked “I accept the Terms and Conditions,” our department will process your application, and no refund will be possible. By confirming and submitting the form, you confirm that you have read all the information provided on the website before confirming your application.
Once the form has been validated and submitted to our service, no withdrawal period is possible.
3. Use of Data
We use the data we collect to:
- Perform the contracts entered into and provide the requested information and services.
- Inform you about our services (e.g., booking confirmations) by email or SMS.
- Collect your payments or process a refund if you are entitled to one.
- Enable you to communicate with our customer service.
- Verify your passport, driver’s license, national ID card, or any other identification document we collect when you register on our platform or submit an application.
- Manage our platform and carry out internal technical operations related to troubleshooting, data analysis, testing, research, analytics, and surveys.
- Improve and enhance our platforms to ensure our content is adapted to your device.
4. Data Disclosure
While you use our services, your data is transmitted to U.S. immigration authorities.
We disclose your data to the third parties mentioned above only in the following cases:
When we use a service provider for a contract between you and us, or to provide or improve our services (e.g., in connection with credit card payments). The service offered here consists of assisting travelers with the administrative process of applying for/obtaining the ESTA. This is a private website that is not affiliated with any government agency.
When we use search engines and analytics solutions to improve and optimize our platforms.
5. Your Rights (Personal Data)
5.1. Under applicable law, you may request a copy of your personal data.
5.2. We will respond to your request as soon as possible. You may also ask us to modify or delete your information by contacting us directly by email via our “Contact page.”
6. Changes to the Privacy Policy
This privacy policy may change. We will notify you and/or obtain your consent. We recommend that you review this page regularly for changes or updates to our privacy policy.
7. Contact
If you have any questions about this privacy policy or your personal data, you can contact us online by filling out our contact form.